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Pet Stairs

Promise With Me

Before you take me home, please remember that my lifespan is about 10-15 years and your abandonment will be my greatest pain.

I protect the world, you protect me

About Us


Return & Refund Policy

Return and Refund Policy


You can cancel your order at any time before the item ships.

You can cancel the order by yourself within 24 hours, the order has been sent, please contact us by email to cancel.

After we receive your request, it may take up to 7 business days to issue the refund to the original method of payment. If you have not received your refund after 7 working days, please contact us directly at support@topmartpet.com with your order number and payment method, we will reply within 12 days after receiving your email reply and Sent to you within working days.

We accept order cancellations prior to product shipment or production. When an order is cancelled, you will receive a full refund.
Return/refund or exchange within 15 business days of dispatch if item has been dispatched
Non-returnable items:

We do not accept returns for:

Items beyond the 15 business day warranty period.

Please note that we will not be responsible for shipping charges for returns after delivery.

If your product is lost or damaged, you can send it to support@topmartpet.com and we will reissue it for you.


Standard Return Policy:

Return and Refund Policy Terms and Conditions:

We are unable to process unreasonable returns for orders caused by customers who did not read the product details carefully and the product size or fabric is not suitable

For other reasons that lead to wrong orders and orders that need to be refunded, we cannot provide no-reason return processing

This clause only allows the return and exchange of products purchased directly from www.topmartpet.com (if you buy Amazon or Walmart products, please contact their platform service personnel)

When you request a refund or exchange, please email us first.

We need your following

1 order number

2 Reasons for return or exchange

3 Photos or videos showing product damage.

Once we receive your email, we will reply you within 24 hours.

How to return?

To return a product to Topmart, please email support@topmartpet.com. Apply for an RA (Return Material Authorization). Please include your order ID number and reason for return/exchange. All returns require email only authorization. We will give you our shipping address to return the product, please return the product within 7 days of receiving our refund confirmation email.
Please email us the tracking number after sending it back.
We will contact you after receiving the product. Your refund will be issued within 3~7 working days.

PLEASE NOTE: When returning, please repack all products and accessories you received.

return shipping

All shipping charges are to be borne by the customer. This includes shipping costs for returns or exchanges. Shipping charges are non-refundable. If the return is caused by us and the product received is damaged or incorrect, please take a photo and send it to us, you will not be responsible for the shipping cost.


If the returned product is brand new and all packaging is in good condition (non-human factors), we will refund the product cost and freight to your original payment account;
After we receive your returned item, it can take up to 7 business days to issue a refund to the original method of payment.
If you have not received your refund after 7 working days, please contact us directly at support@topmartpet.com with your order number and payment method, we will get back to you within 12 hours of receiving the email.

After-sales contact information

E-mail: support@topmartpet.com

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you have any questions, please email support@topmartpet.com so we can better understand how we can help you resolve your issue.

Shipping Policy

Free Shipping

Shipping Policy
Due to Covid-19, there will be some delays in delivery.
Order Processing Time Working Days Monday to Friday

We ships everywhere in the United States

We cannot ship to PO Boxes
As some of our products are too large to fit in a PO Box
If your order was shipped to the wrong address, please email support@topmartpet.com. We will contact you within 24 hours.

Free shipping on all items
Orders will be processed on the first business day after the order is placed and we will arrange for same day delivery. If you place an order over the weekend, we will ship it the following Monday.
For most location within U.S. mainland, please wait 1 to 7 working days to receive your order
For certain products, we have stated a waiting time of 10-15working days
Please make sure all shipping information is correct. If the information is incorrect or missing, we may need to contact you to update shipping information, which may cause delays in the delivery of your order.
Note: If you haven't heard back from our customer service team for a long time (24 hours on weekdays, 48 ​​hours on weekends your email server/provider may have mistakenly filtered our emails.
Once the order has been authorized and verified, a confirmation email will be sent to you.
We will process your order within 1 business day of receiving it.
delivery time
United States, please wait 1 to 7 business days to receive your order
④ Delivery
If you want to track your order, you can track your order via https://www.17track.net/en.
If you have not received your tracking details, please email support@topmartpet.com

Duties and other taxes
When the goods are dispatched, our company is responsible for customs duties and other taxes.
If the customer automatically initiates return processing without communication, the customer will be responsible for customs duties and other taxes arising from the return processing

possible delay
We do our best to ensure timely delivery of all orders, please remember that we can only get estimated delivery dates from the carrier. In rare cases, your order may arrive outside the estimated time frame.

E-mail: support@topmartpet.com

Terms of service

This website is operated by Topmartpet. Throughout the site, the terms “we”, “us” and “our” refer to Topmartpet. Topmartpet offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Topmartpet, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Topmartpet and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Ireland.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at support@topmartpet.com



1. What are the working hours for ordering? When is the shipping date?
From Monday to Friday, the customer service online time is (9:00-18:00UTC+8).
After you place an order and pay for it, we generally ship within 2 working days (except for large items). After delivery, customers can check the order number in User Center - My Orders.

2. Why hasn't the item I ordered arrived?
It is possible that your order is in logistics, and I believe it will be delivered to you soon. If you have not received the goods for more than 1 week, we will contact the logistics department to help you negotiate and solve such problems. If you have any questions about your order, please contact customer service for consultation.

3. What if I can't find the product I want?
Try searching by product name AZ or enter keywords in the search box. You can also use the site page navigation to find products by category.

4. Will out-of-stock products be shipped separately from those in stock, or will they be shipped together when restocked?
In-stock items will ship as soon as possible, while out-of-stock items will ship separately as they become available. Your out-of-stock item will ship the same business day we receive it in stock and we will email you to let us know about the product. shipping in progress.

5. How to cancel an order?
You can cancel an order in two ways:
(1) Before the goods are shipped, you can cancel the order through the "My Account/My Orders" page. You can find the Cancel Order / Cancel Order option here.
(2) You can also cancel your order through our customer service team. You need to contact them before 6pm as our customer service department will be closed after this time. If the order is not cancelled, the order will be automatically processed by the warehouse or customer service team. We promise to have orders picked, packed and ready to ship within one hour of receipt at our warehouse. If you cannot contact us within one hour of placing your order, you may not be able to cancel your order.
6. What type of card/payment question can I use?
You can use Paypal.


Product Problems

Dog ladder:
1. If the ladder is placed on the floor, will the dog move up and down the stairs?
No, there are anti-skid particles on the bottom, which can effectively prevent the movement of the ladder during use

2. Easy to disassemble and wash
It is easy to disassemble and wash. The ladder is composed of sponge and cloth cover. When cleaning, you only need to remove the cloth cover and put it in the washing machine. The included items include a viscose roller that can be used many times.

3. Will the newly bought ones have a peculiar smell?
No, we will sterilize the items before packaging.


Let's Go On A Adventure Together

They embarked on a new adventure together, the puppy's nose keenly sniffing the surrounding scents, exploring an unknown world. Along forested trails and through dense woods, they stumbled upon a clear stream. The puppy didn't hesitate to leap into the water, playing with unbridled joy, splashing water that glistened in the sunlight.